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Will AI Take Over Travel Agencies?
It's the question every agency owner is quietly asking, and the honest answer is more encouraging than the headlines suggest. The fear is that AI agents will book the trip directly and cut the agency out entirely. The early evidence points the other way. In a recent note, Morgan Stanley argued that online travel agencies may be better positioned to benefit from AI than widely feared, challenging the consensus that AI agents will disintermediate booking platforms. The reason i

Tom
May 173 min read
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